Refund & Cancellation Policy

1. Subscription Services

Sofyad offers digital premium subscriptions ("Sofyad Pro") that provide ad-free browsing, faster alerts, and exclusive content. Due to the digital nature of these services, all sales are generally final.

2. Refund Eligibility

We generally do not offer refunds for partial subscription periods. However, exceptions may be made in the following cases:

• Double Charge: If you were charged multiple times for the same transaction.
• Technical Failure: If you are unable to access premium features due to a platform error that we cannot resolve within 7 days.

3. Cancellation

You may cancel your subscription at any time via your Account Settings. Cancellation will stop future billing, but you will retain access until the end of your current billing cycle.

4. Contact Us

For any billing issues, please contact our support team at payments@sofyad.com with your Transaction ID.