Refund Policy
At Sofyad, we aim for maximum transparency. Read our billing, renewal, and cancellation refund policy.
General Subscriptions Policy
Sofyad offers a selection of premium upgrade plans to automate notification updates, sync to WhatsApp/Telegram APIs, and access our AI features.
We strongly recommend that all users explore our free tier offerings, which accommodate up to 15 bookmarks and standard feed alerts, before upgrading to a premium license.
7-Day Money-Back Guarantee
We offer a 7-day satisfaction window for first-time subscriptions.
- If you are unsatisfied with the automation tools, matching delays, or bot alerts within 7 calendar days of your initial purchase, you are eligible to request a full refund.
- This guarantee applies only to your first purchase and does not apply to subsequent renewals or multi-seat organization packages.
Ineligibility and Exemptions
Refunds will not be issued in the following circumstances:
- Refund requests submitted more than 7 days after the transaction date.
- Accounts suspended due to violations of our Terms of Service (e.g. scrapers, system abuses).
- Lack of exam declaration or incorrect eligibility calculations since we serve strictly as an advisory portal and do not issue official recruitment materials.
How to Request a Refund
To initiate a request, please send an email to our billing desk at billing@sofyad.com with:
- Your registered user account email address.
- The payment transaction reference code (found on your PDF invoice receipt).
- A brief description explaining why the premium tools did not satisfy your expectations.
Our billing team will review submissions within 3 working days. Approved refunds are credited back to the original funding source within 7 to 10 banking business days.